Frequently asked questions

How quickly will my order arrive?

The Service Provider will endeavor to send the ordered products no later than the next business day after the order is received and the delivery will arrive at the post office specified by the user within 2-7 days of receipt of the order.

Can I change or return a product?

The customer has a right to cancel the order during 14 days of receiving the order. The cancellation must be done by sending the notice of cancellation to Luhta Home Online Store Customer Service and filling out the return form and sending it to the customer support [email protected] or within the return package of the products to the address: Asiakaspalautus / Luhta Home -verkkokauppa, Luhdantaustankatu 180, 15680 Lahti. The return form can be found on Luhta Home Online store luhtahome.fi/returnform.

The Customer must return the product(s) of the cancelled order to Luhta Home without delay and at the latest within fourteen (14) days of sending the notice of cancellation. The product can be returned to the Post office. Product return is free of charge.

The returned product must be unused, all parts included and in the original packaging. A return form must be within the package. The return form can be downloaded from the Online store at luhtahome.fi/returnform.

The returned product will be inspected and processed, after which the Service Provider will refund the customer's payment for the product to the customer.

The Customer may change the product by returning the received product and re-ordering a new product from the Online Store. The Service Provider will refund the customer's payment according to normal cancellation policy.

What are the delivery costs for my order?

Delivery and return are free of charge

How can I pay my purchase?

The Service Provider uses payment services provided by Verifone. The Customer may pay for the product on Online Store using online banking codes or credit / debit cards.